MADE SIMPLE.

Returns & Refunds

We want every IMK order to feel right. If you change your mind, eligible products may be returned within 14 days of receiving your order.

  • Returns

    Products must be unused and in their original condition and packaging.

    To request a return, please contact us within 14 days of receiving your order.

  • Exeptions

    For hygiene and safety reasons, products supplied with a hygiene or protective seal cannot be returned once the seal has been broken.

    Products that have been used are not eligible for return.

  • Refunds

    Once your return has been received and approved, your refund will be issued to the original payment method.

  • Return Shipping

    Return shipping costs are the responsibility of the customer.

    If you received an incorrect, damaged or defective product, please contact us and we will assist you.

  • Exchanges

    We do not offer direct exchanges. If you would like another product, please return the eligible item for a refund and place a new order.

  • How to Make a Return

    Contact us using the button below and include your order number. We will provide you with further return instructions.