MADE SIMPLE.
Returns & Refunds
We want every IMK order to feel right. If you change your mind, eligible products may be returned within 14 days of receiving your order.
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Returns
Products must be unused and in their original condition and packaging.
To request a return, please contact us within 14 days of receiving your order.
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Exeptions
For hygiene and safety reasons, products supplied with a hygiene or protective seal cannot be returned once the seal has been broken.
Products that have been used are not eligible for return.
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Refunds
Once your return has been received and approved, your refund will be issued to the original payment method.
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Return Shipping
Return shipping costs are the responsibility of the customer.
If you received an incorrect, damaged or defective product, please contact us and we will assist you.
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Exchanges
We do not offer direct exchanges. If you would like another product, please return the eligible item for a refund and place a new order.
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How to Make a Return
Contact us using the button below and include your order number. We will provide you with further return instructions.