From our studio to yours.
Shipping & Delivery
Shipping Destinations
IMK Nails ships within Sweden and to selected international destinations.
Available shipping methods and destinations are shown at checkout based on your delivery address. If a destination is not available at checkout, we are currently unable to ship there.
Shipping Costs
Shipping costs are calculated based on your destination and the available delivery method.
We currently offer free shipping within Sweden on orders over 799 SEK (ink.VAT).
The applicable shipping cost will always be displayed at checkout before you complete your order.
For orders outside the European Union, additional customs duties, import taxes or other charges may apply. Please see International Orders below for further information.
Processing & Delivery
Orders are prepared and dispatched as soon as possible after your order has been confirmed.
Estimated delivery times may vary depending on destination, shipping method, carrier and periods of high demand.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Please note that estimated delivery times begin once your order has been dispatched and are not guaranteed delivery dates.
Sweden
Orders within Sweden are shipped using the delivery options available at checkout.
Available shipping methods, prices and estimated delivery times will be displayed before your order is completed.
European Union
We ship to selected destinations within the European Union.
For private consumers, applicable VAT is included in the price displayed for your market unless otherwise stated.
Available shipping options, costs and estimated delivery times are shown at checkout.
United Kingdom
We ship to the United Kingdom subject to our current minimum order requirement.
Minimum order value: £140
The applicable minimum order value must be reached before an order can be completed.
Orders shipped to the United Kingdom may be subject to customs duties, import VAT and other charges upon arrival. Unless expressly stated as included at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
Other International Orders
We also ship to selected destinations outside the European Union.
International shipments may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless expressly stated as included at checkout, any such charges are the responsibility of the customer and are not included in the prices or shipping costs paid to IMK Nails.
Customs procedures may also result in additional delivery time beyond our estimated delivery times.
Tracking & Delivery
Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Delivery Information
Please make sure that your delivery address and contact information are correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible at info@imknails.com.
Once an order has been dispatched, we cannot guarantee that delivery details can be changed.
Additional shipping costs resulting from incorrect or incomplete information provided by the customer may be charged where applicable.
Uncollected & Undeliverable Orders
If an order is returned to us because it was not collected, could not be delivered or contained incorrect delivery information, additional shipping or handling costs may apply.
Not collecting a shipment does not constitute exercising your right of withdrawal. If you wish to withdraw from your purchase, please follow the instructions in our Returns & Refunds policy.
Delayed or Lost Orders
Sometimes deliveries may take longer than expected due to circumstances outside our control.
If your order appears to be significantly delayed or lost, please contact us at info@imknails.com with your order number and we'll help you investigate the shipment.
Returns
Changed your mind?
Eligible products may be returned in accordance with our Returns & Refunds policy.
For information about returns, return shipping and your right of withdrawal, please see Returns & Refunds.
Something isn't right?
Every IMK order should arrive exactly as intended.
If your order arrives damaged, defective or incorrect, please contact us at info@imknails.com with your order number, a description of the issue and clear photographs where relevant.
For further information, please see Claims & Damaged Items.